I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I have only got one rectangular shaped white socket (Shown. Phone. Your traditional landline sockets will no longer be the connecting point for your landline handset. Client62. If you can't see anything obvious go. Hi @Priscillia. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Forum. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. on 22-10-2022 20:58. If it is a loose cable only, you will need one of these to connect the Quickstart cable. TV box - 15 mins. I had a look everywhere and I don't have a virgin media socket in my flat. Stream from Virgin Media. My Virgin. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Sorry to hear that you're having issues with your installation at this time. Awful first impressions of Virgin Media. My Virgin Media App. Security matters. Step 3 - Label the box – a letter came with the. Manage Your Account. Please allow me to send you a PM so I can look into this further for you. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Speed2: Seeker. Tudor. Unplug the phone and check another phone directly into the main socket ensuring this is. QuickStart, set up and connections. Stay safe online. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I. Getting Connected with Virgin Media is easy when you have a wall socket. My Virgin Media App. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. I don't work for Virgin Media. The box and cables may have been removed by the previous occupiers. Manage Your Account. A RJ45 connector to BT socket would not be the right connection unfortunately. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Or r. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Feb 22, 2022. Check service status. I was never asked if I had a wall box. Stay safe online. QuickStart, set up and connections. com email address to different Virgin account. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The connection cable should be on the other side of that incoming "hole". How to cancel your Virgin Media contract. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. My Virgin Media App. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. You can also check for a loose cable as not all properties have a socket. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. on 21-08-2023 20:36. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Switched On. Account - Cable. Reply. Wall Socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. which resolved the problem, surprise surprise!). No setup fee. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Mobile. Account - Mobile. You can also visit our page on how to book an engineer to learn more. Make the call to the Virgin automated number. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I have also checked outside and there is no box either on my property or on my boundary wall. If you have more than one phone socket with separate handsets, you may need additional adapters. Hi @Bannie1 . I don't work for Virgin Media. Select the correct HDMI input for your box. Tudor. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Hi @ZBEL . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Manage Your Account. . Ultrafast Broadband. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Thank you for the tel no. Browse Virgin Media Virgin Media Community. Just joined. Learn more. Tech Chatter. I don't work for Virgin Media. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. Stay safe online. Placed an order and the lady said we were eligible for quick start self installation. You’ll also find straightforward tests that’ll check for faults on your own phone line. To order an adapter, simply click Ready to switch in the. . No setup fee. These are the parts I could find, they were screwed into the end on the coaxial cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Community Natter. These enter my house via an air brick/vent very close to. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). We'd love to assist with this, I will send you a PM here soon so we can look into what's. Estonia and the Netherlands have already switched. Stay safe online. Hi there. What confuses some people is the push-on connector provided. Surly there has been a connection previously otherwise we wouldn't have bee. on 27-10-2022 09:24. Virgin Mobile. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. This links to the splitter in your last photo. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Options. . Probably for a TV box connection. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Explain what needs to be done and book an engineer visit. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 2: Internet connection, via your homehub, for all online functions. on 28-10-2022 17:29. Manage Your Account. Plug the cables into the Hub. Mark as New; Bookmark. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. I don't work for Virgin Media. I am going to cancel. Hi , Thank you for getting back to me via private message. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. . The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. #12. on 04-02-2023 11:17. Just joined. It's great to hear your wall socket concerns have now been addressed and resolved. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Call the pre-installation and delivery team on 0800 052 1734. Switched. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. My Virgin Media App. I can only find the TV socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But. Tudor. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Back a step. I can only find the TV socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Don’t plug the power cable into a plug socket yet. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Everything is converted to specialised triple screened coaxial cable. If there are you can book an engineer online too. Switched On Families. Networking and WiFi. The package was delivered but there is no wall socket for me to plug into. on 09-08-2023 11:24. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. I will only be using one wall socket, so the other socket will have no connections. While doing that. Account - Mobile. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Virgin Media; My Virgin Media;. To order an adapter, simply click Ready to switch in the. Or wait here a day or two for a VM Mod to pick this up. on 27-10-2022 09:24. - 5250024 You can also check for a loose cable as not all properties have a socket. Tudor. . Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. log into hub3 - 192. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. There is a cable on the right of the box coming from the outside. Follow the instructions on screen to finish your setup. I'm a Very Insightful Person, I'm here to share knowledge. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. a week ago. What should I do? - 5414930 Virgin Media Wall Socket. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Browse. My Virgin Media App. Hi I am having the same problem too. Virgin Media; My Virgin Media; Shop; Help; Virgin. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media; My Virgin Media. The new Stream box will connect wirelessly to the internet. Hi , Welcome to our Community Forums and thanks for your post. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. - 5156775. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Security matters. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. . My hub is up stairs in the - 5199721. . I received my broadband kit yesterday but I need the help of an engineer please. This seemed to be standard procedure for any phone fault reported. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You’ll also find straightforward tests that’ll check for faults on your own phone line. Virgin Media Community. How do I book an engineer to come out - 5345632. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Or you may be quicker than average! You won’t be involved the whole time. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Bits and bytes. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Stay safe online. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. The phone number doesn't connect you. The wall socket is - 5109379. Account - Mobile. Hi all, when I signed up for Virgin Media, it said the service was available at my house. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Call the pre-installation and delivery team on 0800 052 1734. Tuning in. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. SpeedDamaged Wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Problem solved? Click to mark as a Helpful Answer,. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Stay safe online. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. It is surface clipped usually. I just moved into a new apartment, and bought a broadband from virgin media. on 22-10-2022 20:58. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. The wall socket I have within my home does not appear to be working. We have the quickstart pack but sadly cannot get broadband set up and working. The large Eurobell wall box is where you would connect. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. I really want to sign up now before I move into. This will not affect your broadband connection. Phone line - 5 mins. Unfortunately we don't use the Openreach master sockets as they are BT only. I'm here to share knowledge, I don't work for Virgin Media. 00. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. We have tried plugging it into the only box we found it would fit but no luck. You need an aerial and an RF feed from it. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. kkd1. According to the address checker I can get FTTP. Browse Virgin Media Virgin Media Community. Connect the Hub’s power cable with the blue tab. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. You’ll need an adapter to get your fibre landline service up and running. The internal wall boxes are mostly oblong. Turn on and get connected. Networking and WiFi. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. It should be free of charge. A TV360 box requires 3 connections. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. All the wall sockets I can see are for BT. Manage Your Account. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I'm here to share knowledge, I don't work for Virgin Media. Learn more. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Go to virginmedia. Security matters. We've taken the front of the box off and inside there is an isolator but nothing else. 24-03-2021 05:06 PM. Socket should be on the underside. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. I tried calling for an - 5370472. Stay safe online. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. TV on the go. ReplyI am not currently a virgin media customer. - 5387031. Go to virginmedia. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I don't seem to have a virgin media socket. We can assist further publicly for now with your Wi-Fi issues. Got my package today and there is an isolated cabled with it but I don't have the wall socket. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Remove all other equipment connected to telephone sockets. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I moved house with my family and we wanted to move to Virgin Media. Chatter and natter. Once a SIM card is inserted it operates like a mobile broadband router. Welcome to the community forums. Virgin Media Quickstart set up. those who. Browse Virgin Media Virgin Media Community. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. See full list on itblogpros. Wall Socket. Go to Account settings, then Account details b. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 5K. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. Sign in . . Connect everything. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Some advice- New customer signing up before moving into new home. You have the required socket which is in photo 3 (the one high up on the wall). I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. You can workaround it simply without the need for a cable. There is an old openreach socket with a coax cable underneath, but in no way connected. Ju. B&Q are running low on these however. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Got my virgin media self install kit but I don't have a virgin socket. There are multiple different branded wall boxes inside our flat but none. Options. . . I've looked for an external box but cannot. No wall socket. . Thanks for your post. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. It is possible to re-enable the existing sockets with this CV21 upgrade. Solved: Previously, I had BT connection so I need a wall socket. Manage Your Account. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. I'm a Very Insightful Person, I'm here to share knowledge. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. There are no virgin sockets on the wall. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into.